Service Feedback All information is confidential, open and honest feedback is welcomed.[Optional] Full NameHow satisfied are you with your overall experience with our services?Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied[Optional] Please explain your answer:How well does our admin team communicate with you (e.g., in terms of clarity, respect, and timeliness)?Always clear and respectfulMostly clear and respectfulSometimes clear, sometimes notRarely clear or respectfulNever clear or respectful[Optional] Please share an example:Were your enquiries and requests handled in a helpful and professional manner by our admin staff?AlwaysMost of the timeSometimesRarelyNever[Optional] Please explain or share a recent experience:Do you feel the information provided by our team is easy to understand and accessible?Always easy to understandMostly clearSometimes confusingOften confusing or unclearI need more accessible formats (please explain):Do you feel respected and listened to when communicating your needs or preferences?AlwaysMost of the timeSometimesRarelyNever[Optional] Please tell us more:Do you feel you have the ability to make your own choices about the support you receive?Yes, alwaysMostlySometimesRarelyNot at all[Optional] Please explain:Are you confident that your privacy and personal information are treated with respect?Yes, alwaysMostlySometimesRarelyNot at all[Optional] Share any concerns you have:How satisfied are you with the reliability and punctuality of your support workers?Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfied[Optional] Any specific feedback?Do your support workers show skill and professionalism during your activities?AlwaysMost of the timeSometimesRarelyNever[Optional] Please share your experience:Do your support workers make you feel safe, included, and empowered during your interactions?AlwaysMost of the timeSometimesRarelyNever[Optional] Tell us more:If you’ve raised a concern or complaint, how satisfied were you with the way it was handled?Very satisfiedSatisfiedNeutralDissatisfiedVery dissatisfiedI haven’t raised a concern[Optional] Please share details if comfortable:How comfortable do you feel raising concerns or giving feedback about our service?Very comfortableComfortableNeutralUncomfortableVery uncomfortable[Optional] What would help you feel more comfortable?Do you feel encouraged and supported to try new things and build confidence through our activities?Yes, alwaysMost of the timeSometimesRarelyNot at all[Optional] Share what’s helped or what could improve:Do you have suggestions on how we can improve our service to better meet your needs or preferences?Confirm and Submit
